How to Setup Kandji Integration with Reftab

Automatically sync devices from Kandji into Reftab. By doing so, you avoid having to manually enter assets into Reftab each time a new device is deployed. Also, our Kandji integration can automatically assign devices to users in Reftab. (Kandji is available to customers on the Business plan of Reftab, or to those on the free trail.)

For information on how Kandji updates existing assets, click here

Step 1) Log into Kandji as an administrator and click “Settings” > “Access

Step 2) Scroll to bottom and click “Add Token

Step 3) Name the token “Reftab” and optionally provide a description and click “Create“.

Step 4) Copy the token to a notepad. Note: This will the be ONLY time you will be able to access this token. Then, check the box and click “Next

Step 5) Click, “Configure

Step 6) Scroll down to “Devices” section and check two boxes:

  • Device Details
  • Device List

Click “Save” > “Close

Step 7) Next, back in Kandji’s Settings > Access page, scroll down and copy the API token URL. Paste this to a notepad.

Step 8) Log into Reftab as an administrator and click “Settings” > “Integrations” > find Kandji and click “Configure

Step 9) Paste in the API Token URL as the “Host”

Step 10) Paste in the API Token

Step 11) Select a Computer Category. Then select “show fields”. The fields that display are fields available to be mapped from Kandji. You must have at least a field for ‘kandjiid’ saved to your selected computer category.

If you do not have this field, (it will display in red if you do not have it) you will need to exit the Kandji configuration and click “Asset Categories” and add ‘kandjiid’ as a text field to whichever category you are using to save Kandji devices.

Step 12) Select a default location to save the Kandji devices into.

Step 13) Optionally, turn on “Auto Assign Assets”. If this is on, then the devices from Kandji will automatically be checked out to Reftab loanees. Next, select an Asset Name Source Field. The field selected will act as the name for the asset in Reftab.

Step 14) Click “Test” & if a success message appears, click “Save Kandji Settings“. If an error message appears, you should be able to troubleshoot from there based upon further information provided.

That’s it! Kandji is now connected to your Reftab account.

How Existing Assets are Updated in Reftab from Kandji Sync

1) When a sync starts, the integration looks for existing assets in Reftab with a matching KandjiID value (saved against an asset at the field level). If found, the asset is updated in Reftab.

2) If there is no found matching KandjiID field value on any asset in Reftab, the integration looks to see if there is an existing asset saved with a matching Asset Tag value saved as a Reftab asset ID. If found, the asset is updated in Reftab (and subsequently also updated with a KandjiID field value).

3) If both an existing kandjiID value is not found, nor is a asset_tag value found as an assetID, then the integration looks to see if there is a Serial Number value found saved to an existing asset as the asset ID, if found, the asset will be updated (and subsequently also updated with a KandjiID field value).

4) If none of the above are found in that order, a new asset is created in Reftab, and saved with a KandjiID.

In summary we match upon existence of “KandjiID” (saved to an asset field) -> “Asset Tag” (saved as an asset ID) -> “Serial Number“(saved as an asset ID),in that order, to determine if an asset from Kandji already exists in Reftab.

Email “[email protected]” for any questions.